Leading into Tomorrow

Author: EY

Data and technology have the potential to transform the way governments operate and provide services to citizens. But bringing about change on this scale is never easy. On the podcast, senior government and public sector leaders share inspiring stories of how they are paving the way to a better future. The series showcases actionable examples across education, artificial intelligence (AI), grants management, human services, workforce transformation, sustainable cities and more. Dive in to discover the pathway to a better world for citizens. Subscribe to the series by searching Leading into Tomorrow in your favourite podcast app.
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Language: en

Genres: Business, Management

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AI Pioneers: Four lessons in scaling AI in government, from AI-pioneering peers
Episode 51
Monday, 23 March, 2026

In the final episode of AI Pioneers, EY Global Government and Infrastructure AI Co-leaders Sheena Thompson and Thomas Erwin share their highlights from across the miniseries. They identify four recurring themes: Successful AI programs begin by understanding the problem, not the tool. Adoption, productivity, and ROI depend on training your people and bringing them with you. Radical transparency and giving citizens control earn public trust. Standardized governance, built for scale, doesn’t block innovation; it operationalizes it. Sheena and Thomas also provide a taste of the insights their guests shared under each theme. For more detail, dive into the other episodes. This is the eighth episode of AI Pioneers, a miniseries featuring speakers from pioneering government organizations identified in EY data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 22 mins