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Machine YearningAuthor: Conversocial
Its Machine Yearning from Conversocial. Its a podcast where we think and dream about the future of AI, the talking internet, and how were reshaping our culture. Language: en Genres: Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Cathy Pearl: Compassionate Conversational Experiences
Thursday, 7 May, 2020
This episode of Machine Yearning is special. Shane is joined by Google's Cathy Pearl for a live recording where they take a deep dive into the topic of Compassionate Conversational Experiences. To say conversation design is a passion of Cathy’s is an understatement. She built her first chatbot before chatbots were even a thing - 1984 to be precise - and now uses her wealth of knowledge to help people make the best conversational experiences possible. Topics include: - Best Practices for Designing Conversations - Conversational Design Frameworks and Examples - How to Launch a New Chatbot Some of the resources referenced in the discussion are available here: 1. A Conversation With My 35-year-old Chatbot 2. Google's conversation design best practices 3. The conversation design collection (including this guide to writing sample dialogs) 4. CathyPearl.com for links to previous talks / FAQ on conversation design This podcast is brought to you by Conversocial - conversocial.com
