Experience Better: The CX Podcast

Author: kubracx

Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
Be a guest on this podcast

Language: en

Genres: Business

Contact email: Get it

Feed URL: Get it

iTunes ID: Get it

Get all podcast data

Listen Now...

Lessons Learned From the Latest Storm Season
Episode 51
Tuesday, 25 November, 2025

As storm season winds down, utilities are taking stock of what they’ve learned to prepare for what comes next. In this episode of Experience Better: The CX Podcast by KUBRA, guest host Cali Johnston revisits highlights from a recent KUBRA webinar exploring how utilities can enhance their storm-season communication strategies. Featuring Todd Clement, Senior Product Manager at KUBRA, the episode explores how overlapping events, compressed timelines, and rising customer expectations are reshaping storm response. Todd shares lessons learned on boosting outage notification enrollment, running realistic drills, and preparing pre-scheduled communications that help utilities stay connected when it matters most.