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CX Storytime, Tales from the Customer JourneyAuthor: Russel Lolacher
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key. Language: en Genres: Business, Entrepreneurship, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Are Your Values Still Yours? A Leadership Gut Check
Thursday, 10 April, 2025
(From the Relationships at Work podcast)You’ve defined your values. But are you still living them — or just assuming you are?In this episode of Relationships at Work, we unpack the overlooked side of values in leadership. Not the usual “define your top five” — but the deeper, messier question of alignment. Are your values still showing up in how you lead, decide, and interact? Or have they quietly drifted out of sync with your environment… and yourself?This episode explores how to test your values at work, why misalignment sneaks up on us, and how self-awareness and situational awareness play a critical role in staying grounded as a leader. Because living out of sync with your values doesn’t just affect you — it erodes trust, clarity, and the culture you’re trying to build.If you enjoy the podcast, please subscribe and share with others.For more, go to relationshipsatwork.ca Connect with me for more great content! Sign Up for R@W Notes Follow on Linkedin Follow on Instagram Subscribe on Youtube Email me anytime
