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CX Storytime, Tales from the Customer JourneyAuthor: Russel Lolacher
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you get ahead in building your online business or enhancing your brick and mortar store. Discover how the customer service experience is an emotional experience for your new, current and future customers and the steps you can take or the ideas you can think about to establish trust and long-term relationships by better serving your customers and your bottom line. Russel is a customer communications advocate and believes whether you are serving in store, over the counter, on Twitter, Facebook, Instagram, and social media, through podcasting, books and ebooks, online courses or any other point in a customer journey, communicating and connect with humanity is key. Language: en Genres: Business, Entrepreneurship, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Stop Babysitting, Start Leading - A Leadership Mindset Shift
Thursday, 26 February, 2026
(From the Relationships at Work podcast)Ever felt like you’re "babysitting" your team instead of leading them? You’re not alone. Many leaders hit a point of frustration, but that feeling is a signal—an opportunity for reflection and growth. In this episode, we explore why some leaders feel this way, what it says about their leadership approach, and, most importantly, how to shift from micromanaging to mentoring. Learn actionable steps to empower your team, foster accountability, and redefine your leadership mindset. Because great leadership isn’t about control—it’s about trust, coaching, and clarity.If you enjoy the podcast, please subscribe and share with others.For more, go to relationshipsatwork.ca Connect with me for more great content!Sign Up for R@W NotesFollow on LinkedinFollow on InstagramSubscribe on YoutubeEmail me anytime
