The Buzz with ACT-IAC

Author: ACT-IAC

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ICYMI: Unifying Data to Build Customer Profiles
Wednesday, 8 April, 2026

A panel discussion from CX Summit event, on unifying customer data to deliver seamless service across channels. Panelists describe diverse customers and the consequences of siloed data, including repeated identity verification, poor experiences, and high stakes errors like incorrect benefit payments or misdirected medications.Voyagers Program | ACT-IAC https://www.actiac.org/act-iac-event/fellows-friends-day-domaine-fortier Small Business Alliance | ACT-IACSubscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.Learn more about membership at https://www.actiac.org/join.Donate to ACT-IAC at https://actiac.org/donate. Intro/Outro Music: See a Brighter Day/Gloria TellsCourtesy of Epidemic Sound(Episodes 1-159: Intro/Outro Music: Focal Point/Young CommunityCourtesy of Epidemic Sound)