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The Business Owner's JourneyAuthor: Nick Berry
We shorten the learning curve of business ownership by bringing on entrepreneurs, leaders, and innovators to share their stories, challenges, leadership practices, and winning strategies. Welcome to The Business Owners Journey', the podcast thats here to help you navigate your way in the world of business ownership. Hosted by 20 year entrepreneur Nick Berry. Nick interviews entrepreneurs, leaders, and innovators to share their personal stories, challenges, leadership, and strategies from their own business owners journey. Guests like: Anne McGinty, Nick Nanton, Chase Murdock, Jessica Rhodes, Matt Diggity, John DiJulius, John Jantsch, Roland Gurney, Brett Bartholomew, Kiri Masters, Matt Goebel, Austin Mullins, Dr. Haley Perlus, Kelly Berry, Dana Farber, Steve McFarland, Sara Nay, Scott Fay, Daniel Wakefield, Jessica Yarmey, Shireen Hilal, Vivien Hudson, Anthony Milia, Romi Wallach and Nicole Mastrangelo.Its crowdsourced business mentorship in highly concentrated doses.Well cover: - Strategy - Leadership - Ideas & Opportunities - Best practices - Tools and resources - All of the Lessons and experience from our guests This podcast for the business owners who are driven to grow and improve, Who want realistic and actionable insights. Who understand the immeasurable value in lessons learned from others. And that theyre just one lightbulb moment away from a big breakthrough. The goal is to shorten your learning curve so you can get out in front of challenges and be prepared for opportunities. The journey for a business owner is hard. Its complex, its stressful, and can be lonely. But it can also be exciting, rewarding, and fulfilling, and you dont have to do it alone. Take advantage of insights and experiences of other business owners and how theyre navigating their own Business Owners Journeys, so you don't have to figure it all out on your own. Learn from businesses Language: en-us Genres: Business, Entrepreneurship, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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Paul Austin-Menear: Building Customer Feedback Systems That Fuel Innovation
Episode 73
Tuesday, 17 February, 2026
Full Episode Page: Paul Austin-Menear: Building Customer Feedback Systems That Fuel InnovationPaul Austin-Menear is a business strategist and founder known for building customer feedback and innovation systems for purpose-driven entrepreneurs.In this episode of The Business Owner’s Journey, host Nick Berry and Paul Austin-Menear explore how founder-led companies lose customer signal as they scale and how to build feedback systems that sustain growth. Paul introduces the Innovation Heartbeat approach to operationalizing customer listening through structured habits, rituals, and scalable feedback loops. You'll hear -Why feedback breaks as growth accelerates-How to embed listening in culture and ops-Best 30-60-90 path to launch a feedback loop-What turns raw notes into repeatable insight-When to systematize from PMF to early scaleLinks-Six Catalysts-Innovation Heartbeat resources-The Journey newsletter-Paul on LinkedInChapters00:00 Why Customer Feedback Systems Break Down02:42 Founder-Led Business Growth Starts With Listening05:25 Hiring for Customer Listening Skills08:14 Building Feedback Loops Into Company Culture11:03 The Innovation Heartbeat Customer Feedback System13:59 Turning Feedback Into Business Innovation Systems16:47 Scaling Without Losing Customers19:08 Innovation as a Business Supply Chain21:58 Why Companies Are Getting Worse at Listening24:07 The Innovation Heartbeat Tool and Resources28:48 Making Customer Feedback a Repeatable HabitBusy but not clear on what actually matters next? Get a free 90-Day Business Growth Roadmap to pinpoint your stage, identify the one priority that unlocks progress, and focus your next 90 days with confidence.Get it here: https://www.nickberry.info/roadmapNew here? Meet Nick Berry: https://www.nickberry.info/aboutThe Business Owner's Journey podcast is where entrepreneurs, leaders, and innovators join entrepreneur Nick Berry to share stories, challenges, and strategies from their journeys as business owners. Nick Berry is an entrepreneur and business advisor, known for creating the Business Alignment System™ and 5 Stages of the Business Owner’s Journey. He offers a (free) personalized 90-Day Business Growth Roadmap telling you exactly where you are today and what specific steps to take next. 🟢 Official: NickBerry.info. tBOJ is hosted by Nick Berry, produced by Nick Berry, Kelly Berry & FCG. 🟢 Sponsors: Redesigned.Business, FR, Entrepreneur's Edge
