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Leaders in Tech and EcommerceAuthor: Alcott Global
We interview some of the best entrepreneurs, experts and executives in the tech and eCommerce space. We want to share their perspective on the current trends, their stories about success and failure and how they attract and recruit talent. Our aim is to keep it real and simple - share the relevant lessons and have an open conversation. Follow-ups on our website for more details: https://www.alcottglobal.com/ Language: en-us Genres: Business, Management, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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#106: From Point Solutions to End-to-End: The Next Phase of AI in Freight Forwarding with Erik Muttersbach of Zauber
Episode 106
Monday, 26 October, 2026
*Hosted by Andrei Palamariu*AI in supply chains is entering a new phase as freight forwarders move beyond individual automation tools toward connected workflows across the shipment lifecycle. From spot quotations and shipment bookings to customer communications and delivery coordination, AI agents are opening new opportunities for logistics operations.In this episode, I speak with Erik Muttersbach, Founder and CEO of Zauber, about the shift from point solutions to end-to-end automation in freight forwarding. Drawing on nearly a decade of experience building Forto, Erik explains why traditional automation struggled with unstructured data, operational exceptions, and customer-specific requirements, and how agentic AI could address these challenges.We explore practical applications of AI in supply chains, the importance of operator buy-in, and what it takes to implement AI agents across existing systems and processes. Erik also shares why the return on AI investment goes beyond productivity savings to include better customer service, stronger margins, and improved operational control.Discover more details here.Follow us on:Instagram: http://bit.ly/2Wba8v7Linkedin: https://bit.ly/4hbidqoFacebook: http://bit.ly/2HtryLd
