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Building Tomorrow's InsurerAuthor: Nigel Fellowes-Freeman
Hosted by Kanopis Founder and CEO Nigel Fellowes-Freeman, 'Building Tomorrow's Insurer' slices through the complex insurtech landscape. Simple, clear, and forward-thinking this podcast is your guide to understanding how technology is rewriting the rules of insurance. Each episode brings together industry leaders, innovators, and disruptors for in-depth conversations on how emerging technologies are reshaping the landscape of insurance. Follow us on LinkedIn: https://www.linkedin.com/company/kanopicover/ Follow our YouTube channel: https://www.youtube.com/channel/UC7bBpTJEoJ-oaVm5xaMCigg Language: en Genres: Business News, News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Ep 42 | Building Tomorrow's Insurer | Rethinking Friction: Payments Lessons for Insurers with Monoova
Sunday, 16 November, 2025
Payments might be the least glamorous part of insurance — but they’re one of the most powerful levers for customer experience, efficiency, and competitive advantage.In this episode of Building Tomorrow’s Insurer, Nigel Fellowes-Freeman sits down with Ed Wiley (Head of Growth, Monoova) and David Greene (Chief Commercial Officer, Monoova) to unpack one of the most overlooked transformation opportunities in insurance: how money actually moves.Monoova’s team has spent decades reshaping payment infrastructure across industries. Today, they break down what insurers need to know — and what they can learn from more advanced sectors like e-commerce, utilities, and cross-border payments.In this episode:Why insurance payments are “stuck in the ’90s”How real-time payments (NPP & PayTo) unlock instant customer delightThe hidden cost of direct debit — and why BECS deprecation makes change unavoidableWhat e-commerce can teach insurers about conversion and checkout journeysAutomating reconciliation: the 5% problem that drives 95% of customer complaintsHow partners can help insurers modernise without multi-year transformationThe future of payments: ubiquity, automation, and AI-enabled money movementWhether you’re an insurer, an underwriter, or an insurtech founder — this episode gives you a clear view of where payments are heading, and why the next five years will redefine how premiums and claims flow.
