AutoKnerd

Author: AutoKnerd

Welcome to AutoKnerd, the ultimate destination for automotive enthusiasts and industry insiders alike. Join us as we dive deep into the world of electric vehicles (EVs), explore the latest cutting-edge technologies revolutionizing the automotive landscape, and uncover the secrets behind successful selling practices. From creating positive customer experiences to staying ahead of the curve with emerging trends, AutoKnerd is your go-to source for everything automotive. Whether youre a seasoned pro or just getting started, buckle up and join the conversation as we navigate the fast-paced world of cars, innovation, and all things auto!
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Language: en

Genres: Automotive, Education, Leisure

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EP023 Survey Killer - Wait Time
Episode 22
Thursday, 21 November, 2024

In this episode of AutoKnerd, we delve into a topic that often goes unaddressed in the car buying journey — the downtime between closing the sale and entering the finance office. This seemingly endless wait, ranging from 30 minutes to an hour, can turn an excited car buyer into a frustrated customer. The result? Negative feedback for sales consultants, especially in customer satisfaction surveys. We explore the emotional rollercoaster that customers experience and its impact on their overall impression of the dealership. But it doesn’t have to be this way! We’ll share innovative strategies to transform this idle time into a truly valuable experience. Why not use this opportunity to educate customers about their new vehicle? From tech tips to performance features, let's turn waiting time into learning time, ensuring that customers leave with a positive and informed perspective on their purchase. Tune in for insightful discussions and expert advice on turning potential frustration into satisfaction. Please share to help others www.AutoKnerd.com Andrew Sardone Asardone@autoknerd.com