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The Future of Commerce PodcastAuthor: FoC
Customers today arent just buying products and services - theyre buying experiences, spending more with brands that meet their expectations and align with their beliefs. The Future of Commerce is dedicated to actionable thought leadership and analysis on all things commerce, both consumer-facing and B2B, from sales, marketing, customer experience, employee experience, data management, customer service, purpose, corporate life, and more. Language: en Genres: Business, Marketing, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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No AI without data: Why digital success starts with the basics
Episode 224
Friday, 26 September, 2025
Recommendation engines, dynamic pricing, conversational CX—AI can unlock them all. But without trustworthy, unified data, AI simply amplifies bad patterns. Inspired by No AI without data: Why digital success starts with the basics, this episode separates signal from noise: the trillion-dollar cost of poor data quality, why “garbage in, garbage out” still rules, and the concrete steps leaders are taking to fix foundations before scaling AI.What You’ll Learn in This Episode:Why AI Fails (and How Data Breaks It)The “data goldmine” myth: lots of data ≠ useful dataHidden data factory: the staggering productivity drain of bad dataHow flaws cause AI misfires: overfitting, edge-case blind spots, spurious correlations, bias, and data driftThe Foundational Fix—A Practical BlueprintAudit reality: map systems (including shadow spreadsheets), ownership, and gapsProduct master cleanup: normalize attributes, units, categories, and hierarchiesCustomer master cleanup: dedupe, resolve parent/child relationships, link true buying historyTransaction discipline: capture why (promo, override, contract) to distinguish signal from noiseIntegration layer: ETL/ELT into a governed warehouse/lake for a single source of truthGovernance & DQM: owners, rules, SLAs, privacy (GDPR/HIPAA), and controls embedded in workflowsFrom Cost Center to Growth EngineCut the hidden factory (free analysts & data scientists to build, not mop up)Enable reliable AI: pricing, recommendations, inventory optimization, service automationBuild resilience: continuous data quality, monitoring, and model retraining to counter driftOrganization & Culture—Making ‘Data First’ StickCross-functional accountability: sales, finance, ops, IT share metrics and incentives“Design for capture”: make high-quality data entry the easiest path for frontline teamsIterate in quarters, not years: ship foundations, measure lift, scale patternsKey Takeaways:You can’t buy your way around data quality—AI learns whatever you feed it.Clean product, customer, and transaction data is the fastest path to dependable AI.Governance turns one-off cleans into durable capability (and lower operating costs).Embed “why” at the point of entry to convert exceptions into learnable signals.Get the data right and everything improves: pricing, CX, supply chain, analytics.Subscribe for more pragmatic playbooks on turning AI ambition into measurable outcomes. Visit The Future of Commerce for deep dives on data governance, architecture patterns, and AI implementation. Share this episode with ops leaders, data teams, and execs who own revenue and risk.
