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Windshield TimeAuthor: Chris Elmore
Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home. Language: en Genres: Business, Courses, Education Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How to Get Customers on Your Side in the First 15 Minutes
Episode 13
Wednesday, 24 June, 2026
A customer gets defensive the second you bring up money. It feels like it came out of nowhere. It didn't. You lost them the moment you walked up to the door and failed to set a single expectation. Chris Elmore breaks down setting and resetting expectations, the skill that decides whether the end of your call is a smooth yes or a standoff. Customers show up expecting the worst. You show up with your own assumptions. Left unspoken, those expectations turn into resentment every time. The fix happens in the first 15 minutes, long before money ever comes up. You'll learn: -Why customers expect the worst before you even knock -The one sentence behind almost every bad reaction at the end of a call -Why the risk of offense is the price of clarity -How to use the red, yellow, green checklist to reset expectations -The money reset that puts the decision back in the customer's hands 🎧 Listen Spotify: https://open.spotify.com/show/5DlsGABopPu9Qq9NNhK4hu Apple Podcasts: https://podcasts.apple.com/us/podcast/windshield-time/id1386770507 All episodes: http://servextra.com/episodes/ Windshield Time is hosted by Chris Elmore. If this changed how you start a call, share it with a tech who keeps getting blindsided at the end. #HVAC #Plumbing #Electrical #ServiceTech #WindshieldTime
