Communications Developer Zone A podcast exploring real-time communications appl Author: Alan Percy A podcast exploring real-time communications applications and technologies including WebRTC, Communications API, IoT and other technologies that connect people and things. Hosted by Alan Percy, Communications Industry Veteran Be a guest on this podcast Language: en Genres: Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it Get all podcast data

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#33 - IBM Watson and Chatbots
Tuesday, 28 November, 2017

Chat is becoming an increasingly popular way to provide customer care and IBM envisions that their Watson artificial intelligence engine will play a key role in providing front line support. Eric Andersen, IT Architect at IBM visits to share parts of his presentation from the #Monage event, with background on how Watson has evolved since it's debut on Jeopardy and may well play a role in your next customer care chat session.

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