Communications Developer Zone

A podcast exploring real-time communications appl

Author: Alan Percy

A podcast exploring real-time communications applications and technologies including WebRTC, Communications API, IoT and other technologies that connect people and things. Hosted by Alan Percy, Communications Industry Veteran
Be a guest on this podcast

Language: en

Genres: Technology

Contact email: Get it

Feed URL: Get it

iTunes ID: Get it

Get all podcast data

Listen Now...

#33 - IBM Watson and Chatbots
Tuesday, 28 November, 2017

Chat is becoming an increasingly popular way to provide customer care and IBM envisions that their Watson artificial intelligence engine will play a key role in providing front line support. Eric Andersen, IT Architect at IBM visits to share parts of his presentation from the #Monage event, with background on how Watson has evolved since it's debut on Jeopardy and may well play a role in your next customer care chat session.