Risk Management: Brick by Brick

Author: TrustLayer

Welcome to Risk Management: Brick by Brick! Join Jason Reichl on his journey to discover the crucial role technology plays in risk management in the construction sector. Accompanied by industry-leading risk managers, this podcast will deep-dive into the people who are helping to build and maintain the physical world around us.
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Language: en

Genres: Business, Careers, Management

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Empowering the Human Element: Operational AI in Insurance Claims with Grant Beck
Thursday, 19 February, 2026

We're coming to you LIVE from ITC 2025! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Grant Beck, Head of Innovation & Optimization at KBA Group, to discuss the practical application of AI in insurance building and claims. Based in Brisbane, Australia, Grant brings a unique perspective on "bringing the hammer and nails to the ones and zeros" to help people get back into their homes faster. Grant dives into how KBA Group successfully deployed "Barry"—their gamified AI persona—to transform first notice of loss (FNOL) into a near-instant experience. They discuss the critical importance of the "human in the loop," the potential for AI to detect customer sentiment and vulnerability, and why the ultimate goal of automation isn't to replace staff, but to free them for the complex, strategic tasks that AI simply can't handle. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.