LIFT Your Shop

Author: Kelsey Outram

The LIFT Your Shop podcast is a place to get insights from some of the most respected and outstanding auto repair industry experts around the nation. Kelsey Outram, CEO of LIFT Auto Repair Marketing and co-author of the book Drive More Business: A Step-By-Step Guide To Internet Marketing for Auto Repair Shops, hosts, and discusses all things that help lift your auto repair shop from marketing, staffing, culture, expanding, procedures, tech and more. With the insights shared in each episode, shop owners will learn how to grow their shop and be a leader in the automotive industry.
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Language: en-us

Genres: Automotive, Leisure

Contact email: Get it

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iTunes ID: Get it

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62 - From Hobby to Empire: Systems Change Everything
Friday, 14 November, 2025

In today’s episode, we sit down with Jason Fan — owner of one of the fastest-growing European specialty shops in his region — to talk about the real work behind scaling a shop, elevating team performance, and building a business that changes lives.Jason shares what transformed his operation over the past 18 months: daily meetings that actually work, leadership built on encouragement instead of pressure, and the shift from working in the business to working on the business. He breaks down why he moved from general repair to European, how he created a high-end customer experience, and why the environment of your shop silently influences trust and ticket averages.We also dig into:• How to run daily meetings without them becoming repetitive• The mindset shift that allowed his team members to grow financially and personally• Why shop appearance and customer experience matter more than most owners think• The transition from technician to true business leader• The systems and coaching that helped him scale• The importance of building a shop that empowers employees to build real wealth• The book that completely changed his approach (The E-Myth)Whether you're a general repair shop, a European specialist, or an owner trying to grow your second or third location, Jason’s story gives a clear blueprint for how to upgrade culture, process, and leadership — and why doing so transforms the entire business.If you want to reach out to Jason, you can connect with him on Facebook at Jason Fan.