Precursive Perspective

Author: Jonathan Corrie

In this podcast, we speak to leaders across the world of B2B Tech, SaaS and Communications about all things Customer Success, CX, and Professional Services. We explore some of the key trends and challenges that people and companies want to overcome in the Outcomes Era.
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Language: en

Genres: Business, Entrepreneurship, Management

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Building Intelligent Professional Services Delivery for Success
Episode 3
Tuesday, 2 April, 2024

Piyush Agrawal is the Global Head of Professional Services at Instabase with 15+ years of experience managing multi-million dollar projects including demand management, risk & issue management and understanding client requirements with managing project reporting for critical time and scope-driven projects. Piyush is also a member of the Services Delivery Alliance (SDA), a community of peers in the Professional Services industry. Find out more here. In this episode, Piyush and Jonathan discuss the importance of team alignment, customer enablement and scalable strategy for Professional Services. Some key highlights include:- The need for Services Intelligence in a Professional Services Organisation- Efficient Customer Success: Methodology & PS Org Design- The Role of an Architect in Software & Services- Delivering Value with a Customer First Mindset // Follow Precursive on: Linkedin: https://www.linkedin.com/company/precursiveTwitter: https://twitter.com/precursiveFacebook: https://www.facebook.com/precursiveYoutube: http://ow.ly/RPxH50Chv9k