The Revenue Lounge

Author: Team Nektar

The Revenue Lounge, a podcast presented by Nektar covers real stories, sharp insights and everything revenue, from the best leaders in the business. The podcast covers stories from leaders across RevOps, Sales, Customer Success, GTM, Data and Marketing about what drives these functions and what advice they would share with our listeners. The podcast currently features 90 enterprise leaders in the B2B SaaS domain. Tune in to hear from the best in the business!
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Language: en

Genres: Business, Management, Technology

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Transforming Customer Success in the Age of AI ft. Chad Gorman
Episode 92
Wednesday, 14 January, 2026

In this episode of the Revenue Lounge Podcast, host Randy Likas and guest Chad Gorman discuss the evolution of customer success in the age of AI. They explore the importance of data, the challenges of AI adoption, and the significance of relationship intelligence in driving customer outcomes. Chad shares insights on building an early warning system to identify risks and opportunities, leveraging AI for enhanced engagement, and the necessity of cross-functional collaboration for successful implementation. The conversation concludes with personal reflections on leadership and the future of customer success.