The Compassionate Geek Helping IT and Other Technical Staff Master the Art of Customer Service and Communication Author: Don R. Crawley Helping IT pros and other technical staff master the art of customer service and communication Be a guest on this podcast Language: en-us Genres: Business Contact email: Get it Feed URL: Get it iTunes ID: Get it Get all podcast data

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Attention! (and Bad Customer Service)
Friday, 29 January, 2021

Don Crawley, Author. Attention! (and Bad Customer Service) Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s part of the difference between good and bad customer service. Quote of the Week: Customer Loss There’s an often-repeated quote that says, “68% of customer loss is due to perceived […] Attention! (and Bad Customer Service) Don Crawley

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