Your Hospitality Moment that Mentors

Author: Jokima Hiller

Hospitality Moments that Mentor are true hospitality industry stories with embedded mentoring moments or lessons learned! Jokima Hiller
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Language: en

Genres: Business, Management

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I Have Messed Up: Front Desk Confession
Episode 1
Sunday, 1 February, 2026

Dr. Jokima Hiller shares a candid story about a day working the front desk where she became distracted with paperwork and missed a guest, acknowledging the mistake and its possible consequences. The episode highlights the mentoring moment: the importance of attentiveness, owning errors, and committing to do better when serving guests at the front desk. Visit our BET on Hospitality Website: https://betonhospitality.my.canva.site!