The Airiam Podcast

Author: Airiam

The Airiam Podcast provides listeners with valuable information related to cybersecurity, IT, and resilience. Airiam welcomes experts to share their knowledge. Our episodes are created to inspire and educate.
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Tips for Human Resilience | One AI Workflow SMB IT Should Automate This Quarter
Episode 3
Wednesday, 18 February, 2026

Welcome to Tips for Human Resilience, the podcast with the mission to help SMBs become cyber and human resilient. This mini podcast is dedicated to helping leaders in the workforce help their organizations.This episode focuses on one AI workflow SMB IT should automate this quarter: Tier‑1 IT support ticket triage and resolution.In this episode, we break down why this workflow delivers fast ROI, how it reduces IT burnout, and how SMBs can start automating without overcomplicating their environment.✅ WHAT YOU'LL LEARN IN THIS EPISODE:Why Tier‑1 IT tickets are the best place for SMBs to start with AIHow AI improves ticket response times and end‑user experienceCommon mistakes SMBs make when automating IT supportHow Airiam helps SMBs use AI to scale IT operations and stay resilient🏫LEARN MORE ABOUT:🏫AiriamAiriam AI AutomationCase Study: How a Logistics Company Transformed Email Intake With AI AutomationWhy SMBs Win with Custom AI Solutions for Manufacturing Efficiency📞CONTACT US📞⁠Phone⁠⁠LinkedIn⁠⁠Website⁠⁠Email👍 Subscribe for more tips on AI, IT efficiency, and cybersecurity resilience!#AI #SMBIT #ITAutomation #CyberResilience #Airiam #AIForSMBs