Service Management Leadership Podcast

Author: Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: Monday: Jeffrey Tefertiller Service Delivery topics Tuesday: David Cannon, PeopleCert Wednesday: Kenneth Gonzalez Thursday: Jeffrey Tefertiller Service Management topics Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics Please subscribe and rate wherever you listen to podcasts.
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Language: en-us

Genres: Technology

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Service Management Leadership - Solving Yesterday's Problems
Monday, 4 May, 2026

In this episode, Jeffrey discusses how many organizations are focused on solving ... yesterday's problems.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.