The Truth About Dentistry

Author: Dr. Peggy Bown

Welcome to The Truth About Dentistry Podcast! This is a podcast for you if you are a dentist looking to learn more about digital dentistry, or youre just dreaming of practicing in a more modern way. I will be interviewing leaders in the industry, as well as sharing my own personal journey in becoming the successful solo practitioner I am today. I aim to inspire you, and give you helpful tips, insights, and actionable step-by-step strategies, to help you navigate the modern dentistry landscape. Let's learn together and get down to the TRUTH about dentistry.
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Language: en

Genres: Health & Fitness, Medicine

Contact email: Get it

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The VIP Experience: How To Make Your Patients Market For You
Tuesday, 17 June, 2025

In this episode of The Truth About Dentistry, I'm pulling back the curtain on what it really takes to create a VIP experience in a dental practice—and no, it’s not about fancy coffee bars or spa music. It’s about the little things that leave a big impression.I’ll walk you through the mindset, systems, and culture shifts that helped me build a clinic where patients consistently say, “I’ve never experienced anything like this.” Whether you’re a new practice owner or looking to refresh your brand, I’ll share the strategies that helped us earn trust, generate buzz, and keep both patients and team members genuinely excited to walk through the doors.Here’s what I’ll cover:The real definition of a “VIP experience”—and why it starts before patients even arriveHow we design every touchpoint to feel intentional and elevatedMy top tips for making patients feel seen, valued, and eager to tell their friendsLet’s shift your focus from transactions to transformations—and build a patient experience that people can’t stop talking about.🎧 Let me know what resonates by messaging me on Instagram @drpeggybown or email me at peggy@smilesbybown.com.