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Reimagining CX in financial servicesAuthor: Ratio Partners
A podcast that explores how brands use martech and data to create exceptional customer experiences Language: en-gb Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Interview: How The Nationwide Building Society is approaching digital change | In conversation with Richard James, Ways of Working Enablement Leader at Nationwide
Thursday, 21 November, 2024
To get in touch with future questions or to be interviewed for a future episode, email hello@ratiopartners.co.uk or visit us at www.ratiopartners.co.uk In today's episode, we will explore The future role of the bank's branch networkThe importance of having the right company culture to drive changeThe challenge of moving beyond the status quo in a big organisation How the Nationwide have engineered their team structure so that teams are empowered to drive rapid changeHow Nationwide approaching defining a great customer experience
