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Ep. 259 - Logan Terry of LSI on Change Management: The Soft Side of SCADA, MES, & ERP Projects
Episode 246
Thursday, 7 May, 2026
Change management decides whether your MES or digital transformation project lasts, or quietly gets shut off six months after go live.Vlad Romanov and Dave Griffith sit down with Logan Terry, who leads digital transformation at LSI, to dig into change management as the deciding factor in any automation or MES rollout. Logan defines change management as a methodical approach to moving an individual, team, or organization from a current state to a desired future state. The closer a system sits to where decisions are actually made, the more change management it requires, which is why MES is the single hardest place to land a project successfully.Much of the episode digs into why change management is rarely scoped properly. In competitive RFPs, the integrator who includes a robust change management line item often loses to the lowest bid, and end users frequently do not know how to evaluate that line item even when it is offered. Logan starts every client engagement with a direct question: what does your continuous improvement practice look like internally? If the client cannot sustain the change after handover, the project is on borrowed time no matter how clean the FAT and SAT looked.Logan walks through one of the most useful failure stories on the show this year. His team delivered a technically perfect OEE dashboard for a production line. Six to nine months later, every terminal was shut off. The postmortem surfaced two missed details. Maintenance was never folded into the design, and a single failed photo eye broke throughput calculations with no manual reconciliation path, which destroyed operator trust in the data. The second miss was behavioral. Showing a 30 percent OEE against a 90 percent ideal demotivates the floor, while reframing the same number as 80 percent of a realistic 36 percent target turned out to be a cleaner motivator.Looking forward, Logan sees vendors moving away from monolithic 14 function MES suites toward modular, use case specific deployments, which compresses change management scope from twenty five workflows to five or six. On AI, he argues that managing generative agents in production is closer to managing a team of people than managing software, with continuous validation replacing one time qualification. He cites the line that AI does not make bad data worse, it makes it more convincing. LSI now uses AI assisted coding agents and React based prototypes to shrink design cycles from three or four weeks of Figma work down to three or four days.About Logan TerryLogan Terry leads digital transformation at LSI, a multinational systems integrator with roughly 400 resources across 13 North American locations and offices in Asia Pacific. A mechanical engineer by training, Logan spent a decade in PLC, HMI, and SCADA development before moving into digital transformation consulting and joining LSI in late 2024. His work spans advanced SCADA, MES, analytics, and BI integrations.LSI: https://www.logicalsysinc.com/Timestamps0:00 Introduction2:15 Logan's background and the LSI digital transformation practice7:25 Defining change management9:00 Why MES requires the most change management13:00 How young engineers stumble into change management24:30 Starting with decisions and workflows before technology35:00 Internal CI capability as a project gating factor43:30 OEE dashboard turned off six months after go live46:30 Behavioral psychology of how operators read numbers54:50 Modular MES replacing monolithic platforms58:00 Generative AI and continuous validation1:11:00 AI assisted prototyping shrinking design cyclesAbout Your HostsVladimir Romanov is a co-host of The Manufacturing Hub Podcast and the founder of Joltek, an independent manufacturing and industrial automation consulting firm specializing in modernization strategy, digital transformation, and workforce development. Joltek works with manufacturers and investors to de-risk modernization and build the internal capability to sustain results.Connect with Vlad: https://www.linkedin.com/in/vladimirromanov/Want to go deeper? Vlad and the team at Joltek have covered related topics here:Digital Transformation in Manufacturing: https://www.joltek.com/blog/digital-transformation-in-manufacturingManufacturing Execution Systems and Business Strategy: https://www.joltek.com/blog/manufacturing-execution-systems-business-strategyDave Griffith is a co-host of The Manufacturing Hub Podcast and founder of Capelin Solutions, an industrial automation firm helping manufacturers adopt smart manufacturing technology. He brings 15 years of experience in industrial automation and digital transformation.Connect with Dave: https://www.linkedin.com/in/davegriffith23/Subscribe to Manufacturing Hub: https://www.manufacturinghub.liveLinkedIn: https://www.linkedin.com/company/manufacturing-hub-networkYouTube: https://www.youtube.com/@ManufacturingHub
