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The Service LoungeAuthor: The Service Lounge
Welcome to The Service Lounge by UpdatePromise. Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges. Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspectives. Language: en Genres: Automotive, Leisure Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Ep 17⎜From Idea to Reality: This Is Our Story
Monday, 29 December, 2025
Most episodes focus on tactics, tools, and strategies.This one starts at the beginning.In this special solo episode of The Service Lounge, Brandon Nixon shares the story behind the journey—where it started, the failures along the way, and the decisions that shaped everything that exists today. From early lessons learned in the collision industry to building through uncertainty, this conversation pulls back the curtain on what it really takes to build something that lasts in fixed ops.This episode is different by design. It’s about perspective, purpose, and the realities of building while balancing leadership, family, and the pressures of an industry that never slows down.What you’ll hear in this episode:🔹 The early moments that sparked the idea behind the business🔹 Why people and support matter more than chasing the next shiny tool🔹 What failure actually looks like when you’re building in real time🔹 Lessons learned from listening to dealers and adapting along the way🔹 A forward-looking perspective on where fixed ops is headed and why customer expectations matter more than everIf you’ve ever built something, led a team, or questioned how to create real change in this industry, this episode offers honest insight and context behind the work.🎧 Listen to From Idea to Reality – This Is Our Story on your favorite platform:Spotify: https://open.spotify.com/show/3wznS5Eu59Rbn5MclZV9TXApple Podcasts: https://podcasts.apple.com/us/podcast/the-service-lounge/id1754609625YouTube: https://www.youtube.com/@ServiceLounge/videos🔥 Don’t forget to like, comment, and subscribe for more real conversations about fixed ops, leadership, and the work behind the work.
