The Service Lounge

Author: The Service Lounge

Welcome to The Service Lounge by UpdatePromise. Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges. Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspectives.
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Language: en

Genres: Automotive, Leisure

Contact email: Get it

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Ep 16⎜Marketing That Moves Metal: What Dealers Are Missing - Feat. Zabrina Ziemba
Tuesday, 25 November, 2025

🚀 Most dealerships are leaving money, loyalty, and long-term trust on the table — and they don’t even realize it.In this episode, Zabrina Ziemba joins us to uncover what dealers are missing when it comes to customer experience, community connection, digital strategy, and service drive engagement.From GA4 confusion to retention breakdowns to brand-building basics, this conversation is loaded with practical insight you can apply immediately.You’ll Learn:Why the service drive is your most powerful retention toolHow brand and community influence today’s car buyerThe truth behind lead counts vs. real marketing impactHow to follow the customer journey across multiple platformsThe mindset shift that helps you grow in automotive📌 Stop by to say hello on our other pages!Apple Podcasts: https://lnkd.in/grp9Ehn3Spotify: https://lnkd.in/g3tWS5fXClubhouse: https://lnkd.in/gzfbk9gALinkedIn: /the-service-lounge-by-updatepromiseX / Twitter: https://lnkd.in/gBRYPACYFacebook: https://lnkd.in/eM6wX5xInstagram: https://lnkd.in/g2NVyqpm