Evolving the Enterprise

Author: SnapLogic

Welcome to 'Evolving the Enterprise.' A podcast that brings together thought leaders from the worlds of data, automation, AI, integration, and more. Join SnapLogics Chief Marketing Officer, Dayle Hall, as we delve into captivating stories of enterprise technology successes, and failures, through lively discussions with industry-leading executives and experts. Together, we'll explore the real-world challenges and opportunities that companies face as they reshape the future of work.
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Language: en-us

Genres: Technology

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Human-Centric Transformation: David Holton on Balancing AI, Customer Experience, and Culture in Banking
Episode 11
Tuesday, 3 March, 2026

In this episode of Evolving the Enterprise, host Dayle Hall speaks with David Holton, Chief Transformation Officer at Cambridge & Counties Bank. With over 15 years of experience in financial services, David has led transformative initiatives focused on data-driven growth, AI enablement, and customer-centric modernization.David discusses what it really means to put customers first in an increasingly digital world—and why human connection, cultural readiness, and trust remain the cornerstones of sustainable transformation. From shared-risk vendor partnerships to the moments that truly matter in customer journeys, David offers a practical, people-first view of how to use AI responsibly and meaningfully.