Tech Talk with 20for20

Author: Dom Beveridge

Dive deep into multifamily technology operations with "Tech Talk with 20for20." Hosted by renowned proptech expert and industry thought leader Dom Beveridge, this podcast features in-depth conversations with leading proptech and operations experts. Each season explores a crucial topic in-depth and explores opposing views on the topic. All episodes in each season are released at once, ensuring unbiased, comprehensive insights from industry leaders and facilitating binge-listening! Subscribe to "Tech Talk with 20for20" and stay ahead in multifamily technology and operations!
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S4 E09: The Human in the Loop of Fraud Prevention
Episode 9
Tuesday, 13 January, 2026

Fraud detection has become more automated, but is there a case for more human intuition in the process? In this episode, Dom Beveridge speaks with Damon McCall, founder of ApproveShield, about how human judgment, conversation and case-level review can improve outcomes for both operators and onsite teams.The conversation covers:The human role in screening: Bringing together identity, income and rental history, applying context and judgment to find edge cases that automated checks might miss.Centralized casework instead of onsite burden: How dedicated teams handling applications separates sales from screening and removes the onsite conflict of declining applicants.Detection of behavioural red flags: Can people spot patterns that algorithms might miss? Implausible income movement, repeated false identity-theft claims, inconsistent narratives—that often evade automated checks.Why friction is your friend: Keeping some manual steps by design helps, because a purely low-friction process creates blind spots and raises exposure to fraudSponsors for this episode:Western Reporting, resident screening and income verification by InhabitEliseAI, AI-driven automation that helps streamline communications and improve operational efficiency.To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.