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mabcx Newsletter audio versionAuthor: mabcx
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The Positivity Effect - Part 1
Episode 9
Wednesday, 22 June, 2022
You hang up the phone with customer service, feeling good. They have solved your problem, and the atmosphere felt constructive. Even if the solution was not 100% what you expected or hoped for, you felt the honest effort on the other side. And the will to help. You’ve just experienced service delivered with a positive attitude.