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Bits and Bytes by ByteworksAuthor: Matthew P. Scott and Joey Wenzler
A Broad array of topics in the technology space Informative, relevant, and engaging. Without the self-serving narrative. We aim to share industry best practices, drive awareness, and discuss what thought leaders share. Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offers substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market. Language: en-us Genres: Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience
Episode 5
Friday, 19 September, 2025
In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience. They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets. The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment. Tune in to learn how AI can streamline operations and enhance customer interactions across various industries.Have a question for the show? Email us: podcast@byteworks.comTo a pitch-free podcast,Matt & Joey00:00 Introduction and Episode Kickoff00:25 Meet the Hosts and Guests00:41 Discussing WebEx Agents01:10 AI in Education: Real-World Applications02:12 Evolution of Chatbots to AI Agents02:53 Omnichannel Customer Experience04:48 AI Agents in Schools: A Case Study07:00 Benefits of AI Agents for Schools09:39 AI Agents Enhancing Customer Service17:56 Future of AI in Customer Experience21:23 The Future of AI in Households22:11 Revolutionizing School Districts with AI22:59 Addressing IT Challenges with AI23:29 Personal Experience with MFA Reset25:43 AI in Customer Service and Contact Centers32:47 Implementing AI Responsibly36:03 Steps to Integrate AI in Your Business40:40 Conclusion and Future Prospects
