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The Independent Practice PodcastAuthor: NextGen Healthcare
Ideas from recognized healthcare leaders and medical professionals for independent medical practices. Each week well tackle technologies, regulations, best practices, and gain expert, proven advice from industry leaders. Topics relating to revenue management, practice marketing, efficient office visits, telehealth, Covid 19, coding and regulatory issues, and navigating the new normal. If youre working in primary care, pediatrics, podiatry, or any other independent practice environment, tune in, give feedback or come on the show! Language: en Genres: Health & Fitness, Medicine Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Leverage a strategic plan for patient engagement
Episode 3
Friday, 26 February, 2021
We spend some time this episode with Chonnie Richey, COO/CFO of The Pediatric and Adolescent Center of Grand Prairie and Arlington, in Texas. Chonnie walks us through their strategy for engaging patients, intake, virtual visits, care plans, and follow up. Being hit with first the global Covid-19 pandemic, then a severe weather crisis in her state, they had to shift gears fast, to accommodate patients, providers, and staff. Leveraging a sound EHR with embedded telehealth capability, a patient engagement and intake strategy through Doctible, and flexibility in provider and staff work schedules, they were able to adapt quickly and meet the needs of patients and parents in their community. Chonnie has a uniquely optimistic approach to their daily operations, and strategic plan you won't want to miss.
