Level Up CX Tech

Author: Level Up CX Tech

Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether youre focused on todays challenges or preparing for whats next, our podcast will help you level up your customer experience.
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Language: en

Genres: Business, Technology

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S5. Ep.8 From Fragmented Channels to Relationship Banking at Scale
Episode 8
Monday, 15 December, 2025

Recognizing that their customers deserve seamless experiences across every touchpoint, Banco Promerica El Salvador is evolving from managing 12 separate vendor systems to building a unified platform that fulfills their promise of relationship banking at scale. In this episode, Enrique Argueta explains how Banco Promerica El Salvador is reimagining the customer experience across nine countries and serving over one million customers. Discover how this innovative regional bank is setting new standards in financial services by blending the personal touch customers value with cutting-edge automation and AI capabilities.