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The CampHacker PodcastAuthor: CampHacker - from Go Camp Pro
In-depth discussion for full-time, year-round summer camp directors and leaders. Featuring discussions about marketing, staff training, hiring and working with camp parents (and much more!) Language: en-ca Genres: Business, Education, How To Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Customer Service is Culture - with Heather Withrow - CampHacker #212
Episode 212
Wednesday, 2 April, 2025
Have some feedback? A topic suggestion? Text us!Find full show notes and links at: https://camphacker.tv/podcast/2025/culture-customerMastering Camp Culture: From Disney Magic to Tea-Kettle Secrets!Dive into the latest episode of the CampHacker Podcast, where Travis Allison, Chris Hudson, and Heather Withrow unravel the secrets behind creating a vibrant and intentional camp culture. From the enchanting influences of Disney to the practical magic of a 'nurse mobile' during check-ins, this episode is packed with quirky insights and savvy advice. Learn why first impressions matter, how to win over new campers and their parents, and why serving tea might just be the ultimate camp hack. Plus, discover how to ensure your camp's invisible culture is always visible to those who matter most. Join the conversation and take your camp's customer service game to the next level!-Tool of the Week - Make Yourself a Better Camp DirectorTravis - Best personality test based on science https://www.tiktok.com/@idiotic_shrimp/photo/7474823467444210990?is_from_webapp=1&sender_device=pc&web_id=7446923457428456965Chris - List of LGBTQ camps! https://riverhuntervooris.com/lgbtq-summer-camps/Heather - Raving Fans - Ken Blanchard-Your HostsTravis Allison, Summer Camp Consultant - Go Camp ProChris Hudson, Camp Consultant and Director - Camp HighlightHeather Withrow, President & CEO - Jumonville-Thanks to our sponsors!UltraCampRemember what sparked your passion for camp? UltraCamp knows it’s about the people, not the paperwork. That’s why they built a platform to simplify your camp management. Learn more at ultracampmanagement.com/camphackerBowline HQCamp leaders: Win back your time to what matters most—your campers. Bowline's comprehensive accounting back-office solutions and tech-enabled team free up your staff to focus on your mission. Visit bowlinehq.com to learn more and book a free 2-hour financial diagnostic. Find out more at https://www.bowlinehq.com
