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Retail Transformation Show with Oliver BanksDeliver retail transformation to improve profitability and delight your customers Author: Oliver Banks
The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. Youll pick up actionable tips and tactics to lead successful change whether thats developing lean operating models, improving customer experience, driving digital transformation or seizing omni-channel opportunities. So, if your passionate about retail transformation and you lead critical retail change projects & programmes, then this is the podcast for you. The Retail Transformation Show is brought to you by Oliver Banks, Founder of retail transformation consultancy, OB&Co. Find out more at obandco.uk. Language: en Genres: Business, Business News, Management, News Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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341: The Competitive Advantage of Complexity
Episode 341
Monday, 8 September, 2025
Retailers often chase simplicity, hoping that stripping out complexity will make operations leaner and easier to manage. But what if that pursuit of simplicity actually makes you weaker? In this episode, Oliver Banks explores why complexity — when managed well — can become one of the most powerful sources of competitive advantage. From omnichannel experiences to personalisation, expert service and innovation, discover how embracing complexity can help you stand out, build resilience, and make your business harder to copy. Listen to this episode and:Understand the difference between good complexity and bad complexity.Discover how complexity acts as a moat that competitors can’t easily replicate.Learn how to manage and orchestrate complexity through operating model design and capability building.Explore why leaning into the “hard stuff” may be your best path to long-term competitive advantage.Show notes at www.obandco.uk/341.
