All Things Considered CX with Bob Azman

Author: Robert Azman

Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you're aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to bubscribe to get new episodes every 2 weeks.
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Language: en

Genres: Business, Marketing

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Leveraging AI for Personalized Customer Experiences, with George Swetlitz
Episode 16
Wednesday, 11 February, 2026

What could your business unlock if you stopped seeing AI as just a way to cut costs, and started seeing it as a pathway to deeper customer connection and organic growth? Are you truly listening and responding to what your online reviews are revealing about your service, or are you letting authenticity slip away with canned, generic replies?As the market pushes for automation and efficiency, it’s easy to miss that real transformation—and pipeline growth—often start with authentic engagement. On this episode, Bob Azman is joined by George Swetlitz, co-founder and CEO of Right Response AI. They dive deep into the modern role of AI in experience management, especially for local businesses aiming to stand out. Share this episode with a fellow advisor or broker who’s ready to replace “AI slop” with authentic persuasion—and subscribe for more actionable ideas on scaling meaningful client relationships.