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The Agent Leader PodcastAuthor: Brent Kelly--The Agent Leader Podcast
The podcast for independent insurance agency leaders and their teams to learn practical strategies and behaviors to become their best version possible. Hosted by Sitkins Group President, Brent Kelly, The Agent Leader Podcast provides agencies with leadership, sales, and self-development methods that actually get results. With our focus on a total-team approach to improving independent insurance agencies, we dive into sales, service, and leadership teams. Leadership is not a title. Leadership is influence. Become a better leader and gain influence with your clients, team, and community. Language: en-us Genres: Business Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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How Are Your Clients Keeping Score? Winning Retention & Referrals the Right Way
Tuesday, 26 August, 2025
Are renewals enough to prove you’re winning with clients? In this episode, Brent Kelly reveals a simple 3-step process to define, document, and deliver on client expectations — the key to higher retention, stronger relationships, and more referrals. Learn how top agencies track success, why your top 5–20% of clients deserve more, and how a “promise report” can transform the way you measure results.👉 Download the free white paper: sitkins.com/whitepaper
