Retail Doctor Group - Consumer and Retail Transformation Experts

Author: Retail Doctor Group

Retail Doctor Group, has developed this series of podcasts to guide retailers through the steps to improve their business fitness as well as most recently, provide insights and opportunity in light of a COVID impacted retail environment. We will look at strategy, brand power, the point of difference, customer connection, effective people, visual impact, understanding your figures, category and stock management, and how to build your omnichannel strategy. We will also be publishing our State of the Nation segments where we have invited special guests to provide their perspective in a rapidly changing world. For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
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Language: en

Genres: Business, Careers

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The Impact of AI: Get Your Business Ready for the Future
Episode 41
Wednesday, 8 October, 2025

We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with John Ball, the Managing Director of Google Customer Solutions AUNZ. This episode includes: How the current era is seen as a pivotal "technology revolution" that will transform industries and the workforce. Advancements in AI and machine learning are driving rapid changes, with a faster adoption curve compared to previous tech revolutions. The workforce will evolve, with some jobs changing or disappearing, while new roles emerge - adaptability and a willingness to learn will be crucial. Consumers are increasingly expecting personalised, seamless retail experiences powered by data, analytics and technology. Emerging technologies like 6G/7G networks, IoT, robotics and humanoids will continue to enhance the retail experience. Retailers, especially those with legacy systems, need to embrace change, partner with experts, and adapt to evolving customer needs to stay competitive. Don't miss this thought-provoking discussion on the intersection of technology, humanity, and the retail industry's future!