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Habitual Excellence, Presented by Value CaptureAuthor: Value Capture
Do you want to create a healthcare organization that strives for zero harm through principles-based leadership, Lean practices, and real-time, root-cause problem solving? We share conversations with Value Capture advisors, clients, and thought leaders, exploring how to create habitual excellence (a phrase coined by Value Captures founder Paul ONeill) by engaging everybody in creating a culture of safety - and learning. Lead your teams to the theoretical limits of perfect for staff safety, patient safety and performance, using methods from Toyota, Alcoa, Catalysis, and the Shingo Institute. Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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Excellence in Value-Based Care
Tuesday, 17 March, 2026
How a systemic approach to continuously strengthening relationships builds high performing systems of care In this episode of the Habitual Excellence Podcast, Ken Segel, CRO for Value Capture, speaks with Jeremy Blanchard, MD, System Chief Medical Officer for North Mississippi Health Services, about what it takes to make value-based care real. Drawing on his background as an internal medicine physician, intensivist, military-trained critical care specialist, and healthcare leader, Jeremy shares how his career has been shaped by a commitment to dignity, respect, and giving voice to patients, caregivers, and communities.Jeremy explains that value-based care is not a destination, but a journey rooted in relationships. At North Mississippi Health Services, that means listening deeply to patients, staff, and communities, then building systems that reflect what matters most. He describes expanding residency and fellowship programs, strengthening workforce pipelines, reducing reliance on traveling nurses, empowering frontline teams to own quality and safety, and building stronger connections across the region they serve.Throughout the conversation, Jeremy emphasizes that transformation happens when people feel heard and valued. Through mindful listening, servant leadership, and practical innovation, North Mississippi continues to improve care delivery and strengthen its culture.The episode closes with a reflection on conflict, trust, and growth. Jeremy describes “mining for conflict” as a way to uncover insight, strengthen relationships, and create conversations that lead to better outcomes - showing how values, when operationalized through leadership and systems, can improve care and community health.
