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The Dental Billing PodcastAuthor: Ericka Aguilar
Dental billing is not data entry. It's the difference between a practice that collects what it earned and one that writes it off and calls it the cost of doing business.The Dental Billing Podcast is hosted by Ericka Aguilar and Jen Lyman, RDH. Ericka has been a dental biller since 1998 and has taught billing in 31 states and Mexico. Jen came out of the operatory and now runs Lyman Revenue Solutions, handling both dental and medical billing. One of us knows exactly what the carrier is going to do with your claim. The other one knows what actually happened in that chair. You get both.Every week we break down denials, appeals, coding, and the carrier behavior nobody warns you about, in plain language, with real sources. We teach the law before the codes, because a code doesn't win an appeal. Knowing what that carrier is legally required to do wins the appeal.If you've ever been told you're "just the biller," this show is for you. Downloads in 114 countries and counting. Bring your coffee and your worst denial. Language: en Genres: Business, Careers, Entrepreneurship Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Billing Meets Bookkeeping: Why Your Numbers Never Match
Wednesday, 7 October, 2026
You posted a $100 payment. The bank shows $97. That missing 3% is merchant fees and it is technically income, and if your bookkeeper only records the net deposit, it never shows up anywhere. Neither do your write-offs, your credits or your true production.In this episode, Jen brought her mom. She is a career bookkeeper who has worked as a tax preparer and for dental CPAs, holds a Level 2 QuickBooks Online ProAdvisor certification, and works for Intuit today. She is here as a bookkeeper and as Jen's mom, not speaking for Intuit.Every dental office has two sets of books: the practice management software and the accounting software. This episode is about why they so often disagree, who should be checking them every month, and what it costs the doctor when nobody does. Share it with your office manager and whoever does your books.What we cover:Where the missing 3% goes, and why recording only the net deposit hides merchant fees, write-offs and true production from the doctorWhy that 3% is still incomeThe easy math: $100,000 collected with 3% in fees lands as $97,000 in the bankRecording gross income first, then fees and adjustments underneath it, so the profit and loss tells the truthWho reconciles: one person working the practice management software, a separate bookkeeper matching deposits. Never the same personPatient credits are a liability, not revenue. Negative receivables are really payables, and uncashed refund checks become unclaimed property that goes to your stateWhy banks and practice buyers look hard at your receivables reportBad debt as an expense on the profit and loss, and why your adjustment types need to be specificMake adjustments in the month they happen. Waiting until December makes the whole year wrongYou don't have an AR (accounts receivable) problem, you have an AP (accounts payable) problem if you are holding onto creditsCash versus accrual in plain languageWhy one person handling billing, collections, write-offs and adjustments is an embezzlement risk, and how one office found $80,000 after a single meeting with their bookkeeper and biller togetherNothing in this episode is tax advice for your practice. Take what you hear to your own CPA and attorneys. Everything in this episode is Jen and Alida's experience only.Send us Fan Mail Support the showRegistration Link for Diagnosis Codes on a Dental Claim Form Webinar:https://dentiqhub-diagnosis-codes.vercel.app/Get your Dental Billing Toolkit Here:https://www.dentalbillingdoneright.com/the-dental-billing-toolkitDownload "The Most Underused Codes in Dentistry - And How to Get Them Paid" checklist here:https://docs.google.com/forms/d/e/1FAIpQLSfxnnfSlNd0NPhMoBWq-1D_xU5R8LS4xPhHNKIjfLQwStOUag/viewform?usp=headerSchedule a billing chat with Ericka:https://calendly.com/ericka-dentalbillingdoneright/30minEmail Ericka:ericka@dentalbillingdoneright.comEmail Jen:jen@dentalbillingdoneright.com
