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Community ConversationsQuick Chats with Community Management Leaders Author: Community Conversations
Quick conversations with global online community, collaboration, and change management professionals. Language: en-us Genres: Business, Management, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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User Engagement in Support Communities
Friday, 13 December, 2024
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals. Episode #103 features Marissa Rogers, Principal Knowledge Management Specialist at Pegasystems. Hosts Jim Storer and Shannon Abram chat with Marissa about the Pegasystems support community, and their challenges converting customers who prefer traditional support channels (calls/tickets) to access self-support options first. Marissa also shares exciting developments in the community, including personalized email notifications for stalled posts to encourage responses and a new feedback module for documentation. She also offers advice for community professionals working in support community use cases. Listen to User Engagement in Support Communities More Community Podcasts User Engagement in Support Communities Automation and AI in Online Communities Authentic Engagement in Online Communities The Intersection of Learning and Communities Community Building for Associations The post User Engagement in Support Communities appeared first on The Community Roundtable.
