HR Leaders

Author: Chris Rainey

Join host Chris Rainey on the HR Leaders Podcast, where he sits down with top Chief People Officers, CHROs, and leading HR experts to uncover the strategies, trends, and insights shaping the future of human resources. Each episode dives into best practices in people management, leadership challenges, and transformative HR innovations that impact both business success and society at large. Whether you're an HR professional or simply passionate about modern workplace strategies, this podcast delivers expert advice, real-world experiences, and the latest trends in HR, making it your go-to resource for all things human resources.
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Language: en

Genres: Business, Education, Management, Self-Improvement

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How Much Can You Really Save with AI in HR?
Episode 831
Tuesday, 24 February, 2026

In this episode of the HR Leaders Podcast, we sit down with Carlo Steenvoorden, EVP HR People Services, Analytics & HR AI at KPN, to unpack how a 100+ year old telecom company is moving from legacy HR systems to a fully conversational AI powered employee experience.Carlo explains why KPN made a bold decision to declare that the future of HR interactions is conversational, with systems pushed to the back end and one intelligent interface in front. He shares how reducing human led HR queries from €15–20 per case to cents per prompt unlocked both massive efficiency gains and a better employee experience.Most importantly, he breaks down the real transformation behind the technology, from rebuilding HR team capabilities, to adopting product thinking, to deciding where AI belongs and where humans must stay firmly in the loop.🎓 In this episode, Carlo discusses:Why in-house AI development accelerated transformationHow hyper personalized learning replaces one size fits all trainingHow HR query costs dropped from €15–20 to cents per interactionWhy 25–35% of the HR team had to be renewed to move fast enoughHow KPN shifted from legacy HR screens to a single conversational interface🙏‍ Thank you to our series partner - atlas copilotMeet the AI-native adaptive learning platform that builds the course, teaches the skill, and proves the impact, while work is happening, not weeks later → https://www.atlascopilot.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.