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Profit With A PlanAuthor: Marcia Riner - Business Growth Strategist
Marcia & her guests share business growth ideas so that you can create strategies that increase your profit, drive your growth, and plan for your future sale. Our informative topics cover areas around increasing revenue, boosting profit, business management, leadership, team building, marketing, sales, and pre-exit planning. Join us each Tuesday for a half-hour conversation that is sure to give you a couple of ideas that you can add to your business right now. You can also check us out in video format on www.Youtube.com/ProfitWithAPlan We love to hear your comments & questions. Dont forget to subscribe to get updates on future shows. Thanks for joining us today! Language: en Genres: Business, Entrepreneurship, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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EP331 Why Physical Touchpoints Are Beating Funnels at Customer Retention
Episode 331
Tuesday, 16 December, 2025
Why Physical Touchpoints Are Beating Funnels at Customer Retention EP331 of Profit With A Plan Podcast Released Date: December 16, 2025 Guest: Mark Stern, founder and CEO of Custom Box Agency Host: Marcia Riner, Business Growth Strategist, Infinite Profit® 🎯 Episode Summary Most businesses pour money into funnels, ads, and automation, yet retention keeps slipping. This episode reveals why physical experiences are quietly outperforming digital-only strategies when it comes to engagement, loyalty, and lifetime value. If your offers are solid but customers are not sticking, this conversation will change how you design your entire customer journey. 🎥 What You’ll Learn • Why physical experiences outperform email and social for engagement • How to design customer journeys that guide real outcomes • Where physical touchpoints fit across acquisition, onboarding, and retention • How to turn frameworks into tangible customer momentum • Why better onboarding directly reduces churn and refunds ⏱️ Timestamp Highlights [00:00] Why physical touchpoints outperform digital engagement [04:45] Why most onboarding systems quietly fail customers [08:00] Turning frameworks into physical momentum tools [13:00] Using physical products for customer acquisition [18:00] Designing retention through milestones and recognition [29:00] How intentional journeys increase lifetime value 🔗 Resources & Links CustomBoxAgency.com 57Hats.com InfiniteProfitConsulting.com 💼 About Marcia Riner & Profit With A Plan Marcia Riner is a business growth strategist, creator of the Profit Booster® strategies, and CEO of Infinite Profit®. She helps entrepreneurs scale smarter, increase profitability, and build businesses that are worth more, whether they plan to keep them or sell them. As host of Profit With A Plan, Marcia shares expert interviews and actionable strategies to help business owners increase revenue, improve systems, and prepare for high-value exits. With decades of experience in finance, operations, and marketing, she delivers clear, profit-driving insights you can use right away. 📞 Questions? Call (949) 229-2112 or visit InfiniteProfitConsulting.com 🚀 Profit-Driven Resources 💰 Profit Booster® Growth Map See the fastest path to more revenue and fewer profit leaks. http://profitbooster.com/growth-map 🎧 Never Miss a Profit-Driving Strategy Subscribe to Profit With A Plan on Apple Podcasts, Spotify, or your favorite platform.
