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The Improvement Nerds PodcastAuthor: thegreendotconsultinggroup
Join us as our guest share with us their greatest passions and the things that make them nerdy. All with the hope of chaning the world. Language: en Genres: Business, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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S2 E7 - Nerding Out About Nuggets with David Reid at Chick-fil-A
Episode 47
Thursday, 6 March, 2025
Chick-fil-A’s Secret to Efficiency: How They Master Process Improvement | Featuring David Reid 🚀 Ever wondered how Chick-fil-A moves so fast while delivering top-tier customer service? In this episode of the Improvement Nerds Podcast, we sit down with David Reid, Director of Industrial and Systems Engineering at Chick-fil-A, to uncover the process improvement, Lean strategies, and customer-first culture that make Chick-fil-A an industry leader. 🎧 Listen in as we cover: ✅ How Chick-fil-A trains 200,000+ employees for service excellence ✅ The secret behind their lightning-fast drive-thru operations ✅ Why process improvement is embedded in their culture ✅ Behind-the-scenes at Chick-fil-A’s Hatch Innovation Lab ✅ Lessons in Lean Six Sigma & continuous improvement 📌 Timestamps for Easy Navigation: 00:00 – Welcome to the Improvement Nerds Podcast! 01:12 – Chick-fil-A’s approach to customer service & empathy training 05:38 – How drive-thru efficiency is optimized for speed & accuracy 10:15 – The Second Mile Service philosophy—what sets Chick-fil-A apart 15:30 – How Chick-fil-A trains young employees in process improvement 20:45 – Lean Six Sigma at Chick-fil-A: Is it really Lean? 25:18 – The Hatch Innovation Lab: Where new ideas come to life 30:50 – Real-world process improvement success stories from the team 35:22 – Why Chick-fil-A turned down a $30M cost-saving idea 40:10 – The future of data, automation, and IoT at Chick-fil-A 45:33 – David’s favorite Chick-fil-A order 🍗 🔥 Don’t miss this behind-the-scenes look at how Chick-fil-A blends process excellence with customer satisfaction! 📢 Like, subscribe, and comment if you love learning about Lean Six Sigma, process improvement, and business innovation! 🎙️ Listen on Apple Podcasts, Spotify, & More: https://linktr.ee/improvementnerdspodcast 📩 Stay Updated: Subscribe for more insights on continuous improvement & Lean thinking #ChickFilA #ProcessImprovement #LeanSixSigma #ContinuousImprovement #BusinessInnovation #CustomerExperience #LeanThinking #Efficiency #HatchInnovationLab #ImprovementNerdsPodcast #FastFoodIndustry
