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The Best Practices Show with Kirk BehrendtElevate Your Dental Practice: Insights & Strategies from Industry Leaders Author: ACT Dental
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to Language: en Genres: Business Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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1007: How to Stop “Putting Out Fires” and Start Creating Systems - Christina Byrne
Episode 1007
Wednesday, 11 February, 2026
Running a dental practice can feel like an endless cycle of putting out fires, reacting to problems, and repeating the same frustrations day after day. In this episode, Kirk Behrendt sits down with Christina Burn, Director of Operations at ACT Dental, to explain why most of these daily issues stem from a lack of clear systems, not people. Together, they break down how systems create predictability, reduce stress, improve team accountability, and support long-term growth. You’ll learn where to start with systems, how to build them with your team, and how to keep them relevant as your practice evolves. To learn how to stop firefighting and start creating predictability, listen to Episode 1007 of The Best Practices Show!Main Takeaways:Most recurring daily problems in a dental practice are caused by missing or unclear systems rather than individual team performance.Systems create predictability, which leads to less stress, better patient experiences, and more consistent outcomes for doctors and teams.Practices should aim to be systems-driven instead of people-dependent to avoid burnout and constant staff additions.Effective systems start with a clearly defined “why” that connects directly to patient experience and team success.The best systems are created collaboratively during dedicated team meeting time, not by the doctor alone or outside of work hours.Systems should be specific, step-by-step, and written clearly so anyone in the practice can follow them when needed.Systems must be treated as living tools that are reviewed, updated, and improved as the practice grows and changes.Snippets:00:00 Introduction and Welcome00:08 The Importance of Systems in Dentistry01:28 Meet Christina Burn: Director of Operations02:30 Common Issues in Dental Practices03:23 Creating Effective Systems05:52 The Why Behind Systems09:58 Implementing and Refining Systems13:22 The 80% Approach to System Development16:02 Specificity in Systems20:32 Living Systems: Continuous Improvement25:11 Conclusion and Final ThoughtsGuest Bio/Guest Resources:Christina Byrne is the Director of Operations at ACT Dental, where she oversees coaching alignment, system development, and operational consistency across practices nationwide. She works closely with dental teams to help them build scalable systems that improve predictability, accountability, and long-term practice performance. In this episode, Christina references ACT Dental resources including the Analyzing...
