Squeezing the Orange

Author: Squeezing the Orange

Professor Dan Cable and comedian Akin Omobitan unearth social sciences hidden gems by funpacking peer-reviewed articles and sharing their choice findings!
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Language: en

Genres: Science, Social Sciences

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Service with a Smile: Who Benefits Most?
Episode 76
Wednesday, 8 June, 2022

It's likely you've either worked in a customer facing role or you've been the customer; we imagine for many of you it's both. So then, when service is given with a smile, who benefits most, the employee or the customer? Dan and Akin squeeze some interesting findings that question who's in need of training. - Research Paper: 'Why Does Service with a Smile Make Employees Happy? A Social Interaction Model' by Eugene Kim and David Yoon