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The High Performing Dental TeamHey there, Im Dayna Johnson . . . dental practic Author: Dayna Johnson
Hey there, Im Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership. It wasnt long ago that I lived in your shoes navigating the daily challenges of managing a dental practice with the hopes and dreams of having a productive schedule, money in the bank, and getting home on time to my sweet daughter. After 25 years working in the dental practice and 17 years as a certified Dentrix trainer, I found my lifes work helping dental teams 1:1 optimizing their systems and software. If you are looking to create the thriving dental practice you have always dreamed of and empower your high performing dental team, you are in the right place. Lets get started! Language: en Genres: Education Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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#204 Most replayed moment from last year: Why Sending Daily Billing Statements in Dentrix Will Save You a Ton of Headaches
Monday, 20 April, 2026
In case you missed it, this is a replayed moment from last year and one of the most listened-to episodes in this series. And honestly, this is one of those topics that hasn’t changed… if anything, it’s become more important as practices try to improve cash flow and reduce accounts receivable. 💸 If your billing statements feel like a stressful monthly nightmare, you’re doing it wrong. In this episode, Dayna Johnson breaks down why switching from monthly to daily billing statements can completely transform your cash flow, patient communication, and accounts receivable management. You’ll learn how daily statements reduce overwhelm, keep patients informed, and create a more consistent and predictable flow of revenue. Dayna also shares why billing statements should be treated as a patient communication tool—not your AR system, and how using tools like Dentrix QuickBill can streamline the entire process. If you want fewer patient complaints, faster payments, and smoother operations, this episode gives you a simple system you can implement immediately. ✅ Key Takeaways: • Billing statements should be sent daily, not monthly • Monthly statements create stress, delays, and patient confusion • Billing statements are a courtesy communication tool, not an AR system • Never hold statements due to pending insurance claims • Keeping patients informed builds trust and reduces frustration • Daily statements help maintain consistent cash flow • Electronic statements are faster, trackable, and more efficient • Dentrix QuickBill simplifies billing and automates posting • Patients should be involved in following up on insurance claims • Strong financial systems reduce accounts receivable over time ⏱️ Chapters: 00:00 Introduction to Daily Billing Statements 01:05 Why Monthly Statements Create Stress 02:21 Billing Statements as a Patient Communication Tool 03:20 Involving Patients in Insurance Claims 04:43 Why You Should Never Hold Statements 05:54 Benefits of Daily Billing Statements 07:04 How Daily Statements Improve Cash Flow 07:50 Switching to Electronic Statements 08:55 Why Dentrix QuickBill Works Best 10:11 Messaging Patients About Their Statements 12:27 Setting Expectations Around Insurance Estimates 13:52 Reducing Accounts Receivable Over Time 14:49 The 4 Daily Accounting Tasks for Dental Practices 📊 Topics Covered • Dentrix billing statements • Dental accounts receivable • Cash flow management in dental practices • Patient communication strategies • Electronic billing systems 📲 Book a Discovery Call Want help cleaning up your billing systems and improving cash flow? 👉 Book a call with Dayna: https://calendly.com/dayna-johnson/discovery-call
