The AI in Business Podcast

Author: Daniel Faggella

The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Language: en

Genres: Business, Management, Technology

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Closing the Medical Device Knowledge Gap with AI Driven Field Service - with Ryan Makely of Bruker
Friday, 7 August, 2026

A growing gap between device complexity and organizational knowledge is turning service reliability into an enterprise‑level risk for regulated industries. In this episode, Ryan Makely, Senior Director of CALID Service at Bruker Scientific, breaks down how fragmented documentation, rapid loss of expert judgment, and inconsistent field diagnoses undermine both operational performance and any future AI‑enabled support capability — in conversation with Emerj's Marilie Fouché. Leaders will hear practical themes around building structured knowledge foundations, reducing repeat‑visit failure cycles, and preparing service teams for scalable AI adoption. This episode is sponsored by Aquant. Learn more about how Emerj drives pipeline for other AI brands - download our media kit at emerj.com/AD1