The AI in Business Podcast

Author: Daniel Faggella

The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Language: en

Genres: Business, Management, Technology

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Building the Infrastructure Behind AI-Enabled Field Service - with Deniz Mullis of Cytiva
Sunday, 26 July, 2026

Experienced field engineers are retiring or moving on faster than ever, and the troubleshooting knowledge they carry rarely makes it into a manual before they go. In this episode, Deniz Mullis, Senior Director of Global Technical Operations at Cytiva, examines why closing that knowledge gap takes daily feedback loops, cleaner documentation, and technician trust. Deniz joins Emerj's Yolandi de Weerdt to walk through what breaks first during a rollout, how her team builds confidence in AI-assisted guidance, and what has to be true inside a service organization before an AI investment can pay off. This episode is sponsored by Aquant. Learn how consultants are winning business with evidence-based AI ROI, and building long-term capabilities instead of chasing short-term gains. Download our free PDF report, "3 Keys to Thriving in the Coming Era of Automation" at emerj.com/cok1