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The Casino Business PodcastAuthor: Craig Shacklett
Join URComped and TRIO360 CEO, Craig Shacklett, as he speaks with industry experts on the latest news, trends, and tips every casino executive should know. Language: en Genres: News, Places & Travel, Society & Culture Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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The Five Commandments of Player Development: Jim Sulima Interview
Friday, 30 January, 2026
In this interview, URComped CEO Craig Shacklett sits down with Jim Sulima, AKA Super Host 88 and Director of Player Development at Tioga Downs, to break down his 5 Commandments of Player Development and relationship marketing. Drawing from his experience, Jim shares the universal principles that transcend properties, markets, and job titles, outlining his "commandments" for building loyalty, trust, and unforgettable guest experiences. From professionalism and accessibility to knowing your customer and leading with empathy, this conversation goes beyond theory and into real-world execution. Whether you're on the casino floor, in VIP services, or leading a team, Jim's insights offer a masterclass in how intentional relationships drive long-term success in the gaming industry. Topics Discussed: - Be Professional - Know Your Customer - Build Relationships with Other Departments - Be Accessible and Answer Your Phone - Treat Others How You Want To Be Treated Learn more: https://trio360.vip/the-five-commandments-of-player-development-jim-sulima-interview/
