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ADJUSTEDAuthor: Berkley Industrial Comp
This is more than just a claims podcast. ADJUSTED, brought to you by Berkley Industrial Comp, is committed to changing the workers compensation insurance space to allow for a more holistic approach focusing on outcomes as well as the employer/injured worker experience. In an age where so much has become automated, we believe people matter! Together, we will take a deep dive with industry leaders who are changing the landscape of Workers Compensation to offer a new perspective on insurance. We are thrilled to have you join us in our journey and hopefully have some fun along the way. For more ADJUSTED content, visit the Berkley Industrial Comp blog at https://www.berkindcomp.com/blog/. Music by Cameron Runyan. Email camrunyan9@gmail.com for inquires. For all other inquiries, email marketing@berkindcomp.com. Language: en-us Genres: Business, Careers, Management Contact email: Get it Feed URL: Get it iTunes ID: Get it Trailer: |
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Technology and Claims Rebroadcast with Sam Neer
Episode 111
Monday, 14 April, 2025
Technology in workers' compensation claims isn't about replacing humans but augmenting them to work more effectively. Sam Neer from Berkeley Alternative Markets Technology shares how technology is transforming claims handling while keeping adjusters at the center of the process.• Machine learning identifies potentially serious claims early by analyzing first reports of injury• Technology excels at identifying patterns across millions of claim notes that humans could never process• Digital payments and texting capabilities are improving claimant communication experiences• "Human in the loop" models keep adjusters involved while reducing mundane tasks• Cloud computing is making systems faster and more reliable with better uptime• Technology teams need to spend time with claims staff to understand their daily processes• Effective communication during system outages builds trust and transparency• Balancing tactical needs with strategic vision helps prioritize technology development• Incremental improvements often yield better results than waiting for perfect solutionsI encourage you to like, share and follow the podcast, as well as to leave a five-star review so we have an opportunity to help others find this podcast and enjoy the content we've created. Remember to do right, think differently and don't forget to care.Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkleyindustrial.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com
