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IN-the-KnowAuthor: The Institutes CPCU Society
IN the Know is your podcast connection to the top innovators, strategists, storytellers, thought leaders, movers, shakers, and go-getters in the risk management and insurance community. Along with host Chris Hampshire an insurance industry veteran, CPCU designation holder, and a CPCU Society volunteer leader you'll get an INside, UNSCRIPTED look at how they got here, where they're going, and how YOU can benefit from their experience and INsight. Language: en Genres: Business, Careers, Education Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Why Claims Judgment Can't Be Automated with Awais Farooq
Wednesday, 7 October, 2026
Awais Farooq is the Chief Claims Officer at Venbrook and an In2Risk opening general session panelist in Las Vegas on October 19th‒21st. He is a transformation strategist, author, and keynote speaker with nearly two decades of experience leading operations across some of the industry's most recognized organizations, including State Farm, Chubb, Berkshire Hathaway GUARD, and Crawford & Company. Today on In The Know, Awais and Chris Hampshire discuss where claims is headed in the age of AI. Key Takeaways ● Awais shares his unexpected journey into the insurance industry. ● The appeal of a career in claims. ● Where is claims technology heading? ● Three facets of the benefits of AI in claims. ● Concerns about AI usage in insurance. ● Questions Awais asks himself when considering a business move. ● Keys to effective transformation within legacy entities. ● Insights into Awais's writing process and new book. ● The career value of involvement in industry events. ● A five-year look to the future of the insurance industry. ● Awais's encouraging advice to his early career self. In the Know podcast theme music written and performed by James Jones, CPCU, and Kole Shuda of the band If-Then. To learn more about the CPCU Society, its membership, and educational offerings, tools, and programs, please visit CPCUSociety.org. Follow the CPCU Society on social media: X (Twitter): @CPCUSociety Facebook: @CPCUSociety LinkedIn: @The Institutes CPCU Society Instagram: @the_cpcu_society Quotes ● "Things are accelerating, and we are going to realize that we can do things cheaper, better, faster, and more effectively [with AI]." ● "Success with AI is about making sure you're staying with the current, and trying to stay ahead of it." ● "My goal is to help people know that AI is not going to take their jobs away." ● "Roles continue to evolve and change, and that makes the human jobs easier." ● "The thing that helped my career accelerate the most is the guidance and mentorship of a variety of different people."
