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The Support HelpdeskThe Support Helpdesk Author: Bill Bounds and Mercer Smith
The Support Helpdesk Podcast is a call-in podcast hosted by Bill Bounds and Mercer Smith with help from a rotating cast of experts. We help you solve your customer support related challenges Language: en-us Genres: Business, Careers, Technology Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Episode 6 - Handling More Opportunities
Episode 6
Tuesday, 10 September, 2019
Mercer is joined by Jenny Dempsey, a certified health coach, to talk about how to handle the challenge of taking on more responsibility at work.Host: Mercer Smith (mercenator, everywhere)Guest Expert: Jenny Dempsey (@jennysuedempsey, jennydempseywellness.com)Caller: Heather-Mae (@heather_mae_day, Buffer Podcast - The Science of Social Media buffer.com/podcast)Music by Flavio MangioneFind out more about The Support Helpdesk, ask a question, or volunteer at thesupporthelpdesk.com!Recap Notes:Personal development helps us be our best selves in the office.How to: consistency and baby steps. If you try to rush, it won’t stick.you have to make habits. Make things actionable and digestible. Be cool with it.MindmappingHeather-Mae wants to speak at more conferences.How do you make the point for time.Emphasize what you can bring backBeing clear and setting expectations about what you can contributeOpportunity cost vs valueIs this internal or external -- definitely INTERNALOh yeah, everyone has this internal guilt thing.Jenny: “in order to take the best care of others, we must first take care of ourselves.”Block off your calendarHow do you hold yourself accountable? Have a buddy, walk down the line and see where it goes. It’s okay to say no.How can we get over the hump? I wonder if there is a way to make it seem like a “task” that isn’t outside of your role.Having a clear definition of what it looks likeBreak the smaller bitesHave an accountability buddy.Permission! Can be soft can be metrics
