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Give an Ovation: The Restaurant Guest Experience Podcast with Zack OatesAuthor: Ovation
An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue. Language: en-us Genres: Arts, Business, Food, Marketing Contact email: Get it Feed URL: Get it iTunes ID: Get it |
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Why Guest Reviews and Profitability Go Hand in Hand with Adam Sanders at Killer Burger
Sunday, 7 June, 2026
Send us Fan MailAdam Sanders, CFO of Killer Burger, joins Zack Oates to talk about the connection between guest experience and profitability. Coming from a finance and technology background, Adam shares how data, operational discipline, and hospitality all work together to drive long-term restaurant success. He also explains why the little things, from greeting guests to checking order accuracy, matter more than ever in today’s restaurant environment.Zack and Adam discuss:Why guest experience predicts future profitability How Killer Burger approaches hospitality in fast casual Balancing speed of service with order accuracy Creating memorable dine-in and off-premise experiences Why kiosks can improve guest satisfaction The operational impact of small guest interactionsThanks, Adam!Links:https://www.linkedin.com/in/adamcharlessanders/https://www.linkedin.com/company/killerburger/https://www.instagram.com/killerburger/?hl=enhttps://killerburger.com/
